Email us
Account help, refunds, anything wallet-related. A person replies within one working day — usually much sooner.
support@karwano.comContact
Talk to a human
Real people answer, in Urdu or English. Wallet questions, verification hold-ups, partnership ideas — pick a channel and we will take it from there.
9am–11pm PKT, 7 days SOS monitored 24/7
Quick questions, voice notes welcome. We are bringing the support number online city by city — email works everywhere in the meantime.
Number live soonKarachi HQ
Shahrah-e-Faisal, Karachi. Come by for chai — visits are by appointment, so email first and we will put the kettle on.
Mon–Fri, 10am–6pmSupport hours: 9am–11pm Pakistan time, every day of the week. The SOS line never closes — alerts reach our response team within seconds, day or night.
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Escrow, refunds, verification times, women-only rides — the FAQ covers the questions we hear every day.